Job Location:
- Head Office, Phnom Penh
Main Duties and Responsibilities:
- Receive all issues by phone, e-mail, and related communication from the user.
- Provide first line support for all related Digital Banking Department to user.
- Record the information on all issues in to Helped Desk system.
- Assign, communicate, and follow up on received issue to responsible staff.
- Timely escalation of all unresolved issues to the relevant internal and external departments.
- Response solution of issue to the user in a professional and timely manner.
- Pro-active monitoring of devices to ensure it’s not impact business operation.
- Provide support to IT and card operation service.
- In this role it’s paramount that you are a great communicator, able to truly understand what the request or issue is and then seek the solution.
- Generate analyses helpdesk responsible report and reporting to management.
- Perform other tasks assigned by the supervisor.
Key Selection Criteria and Qualification:
- Bachelor’s degree in IT/MIS, Business Administration, or Accountancy.
- A technical knowledge of IT comprehension is required.
- Dealing with people and have worked in an IT Support role experience.
- Able to work in a Flexible time environment (night time and holiday).
- Quick comprehension.
- Hard work and responsibility.
- Professional PC skills.
- Measurement and control reliability.
- Good spoken and written English.
- Good integrity, positive attitude, helpful, high commitment, competence and motivation.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 010 739 690. Only shortlisted candidates will be contacted via phone for writing test or interview.