Job Location:
- Head Office, Phnom Penh
Work Shifts
- 03 Positions (Morning Shift: 7:00 AM-3:00 PM)
- 02 Positions (Afternoon Shift: 3:00 PM-11:00 PM)
- 01 Position (Night Shift: 11:00 PM-7:00 AM)
Main Duties and Responsibilities:
- Answer customer inquiries via phone, email, social media, and other channels related to products and services, and general information.
- Handle customer complaints and take lead in finding appropriate solutions.
- Record customer information and feedback, and follow up to ensure timely resolution.
- Promote existing and new products, services, and promotional campaigns.
- Provide support for ATM, Mobile Banking, Bakong, and card- related services, including card blocking, PIN Reset, Blocking the KB PRASAC Mobile App, device Unblocking, amount blocking, and other related services.
- Prepare daily customer complaint and call reports to line managers.
- Communicate with branches regarding customer loan inquiries and other matters.
- Ensure excellent call center service delivery with high customer satisfaction.
- Ensure that complaints via phone, email, and other channels are resolved professionally.
Key Selection Criteria and Qualification:
- Bachelor’s degree in Business Administration, Finance and Banking, Communications, Marketing, Operations Management, or related field
- At least 1 years of experience in a call center, contact center, multi-channel (phone, email, chat, social media) Knowledge of call-handling procedures and customer service protocols
- Strong interpersonal skill with pleasant and patient when dealing with customers.
- Good at English (speaking, writing, and listening)
- Computer literacy, including Word, Excel, PowerPoint, Internet usage, Khmer typing and English typing.
- High level of professionalism, discretion, responsibility, accountability, and commitment.
- Strong analytical, problem-solving, and negotiation skills.
- Friendly personality with good communication skills, and ability to work in a team.
- Ability to work independently and collaboratively in a fast-paced environment.
- High personal integrity, strong moral values, and ability to work under pressure
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.