Merchant Support Officer

Job Location:

  • Head Office, Phnom Penh

Main Duties and Responsibilities:

  • Study the memo and guideline related to its owned responsibility to Know clearly all the instruction involved in Merchant KHQR services, sales procedure, deposit products and other banking services.
  • Ensure the service provided to the client is excellent by making sure it’s on time and fit to the ’s needs.
  • Have to update knowledge and understand clearly of all products and services features especially Merchant KHQR services.
  • Assist Unit Manager to maintain the coordination with the sales guidelines and standards across departments.
  • Cooperate with related units to seek the customer’s feedback and needs.
  • Studying all s’ needs/requirements then find the solution to fit it on time and satisfy.
  • Seek problems or issues on service providing and report to the manager after getting feedback.
  • Find any new strategies to offer any special service offer to satisfy and maintain.
  • Update the daily sales and achievement report, daily client complaints/feedback.
  • Perform other tasks the request from management.

Key Selection Criteria and Qualification:​

  • Bachelor Degree in Finance and Banking or related field.
  • Minimum 2 years sales experience in banking or financial institution.
  • Good communication and strong understanding of client behavior.
  • History of strong achievement of sales performance of Merchant KHQR.
  • Good in spoken and written English.
  • Good integrity, positive attitude, helpful, high commitment, competence, and motivation.

Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: or Scan QR code to Apply.

Note: For more information, please contact via phone: 023 962 062 / 010 739 690. Only shortlisted candidates will be contacted via phone for writing test or interview.