Job Location:
- Head Office, Phnom Penh
Main Duties and Responsibilities:
- Reviewing and understanding memos and guidelines related to Merchant KHQR services, sales procedures, deposit products, and other banking services.
- Ensure timely delivery of high-quality services that meet client needs and expectations.
- Maintain up-to-date knowledge and a clear understanding of all product and service features, particularly Merchant KHQR services.
- Support effective coordination and compliance with sales guidelines and standards with other departments.
- Analyze client needs and requirements, propose appropriate solutions timely.
- Identify service-related issues or challenges, seek feedback, and report findings for further action.
- Maintain and strengthen relationships with existing clients to ensure continued satisfaction and loyalty.
- Prepare and update daily sales reports, achievement tracking, and client feedback or complaint logs.
- Perform other duties as assigned by management.
Key Selection Criteria and Qualification:
- Bachelor’s degree in Finance and Banking, Accounting, Marketing, or a related field.
- Minimum 3 years sales experience in banking or financial institution.
- History of strong achievement of sales performance of Merchant KHQR.
- Knowledge of the Merchant acquiring system (POS Terminals, mPOS, e-commerce gateways), Transaction processing and settlement cycles, Payment schemes (Visa, Mastercard, UnionPay, etc).
- Enthusiastic and committed approach with a track record of building strong, trusted base relationship with colleagues at all levels.
- Good communication and strong understanding of customer behavior.
- Professional computer skills (Word, Excel, Access) and willing to learn new software.
- High personal integrity, morality, and able to work under pressure.
- Willingness to travel to the wide branch network offices.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.