Senior Merchant Support Officer

Job Location:

  • Head Office, Phnom Penh

Main Duties and Responsibilities:

  • Assist in study the memo and guideline related to Merchant KHQR services, sales procedure, deposit products and other banking services.
  • Ensure the service provided to the client is excellent on time and fit to the needs.
  • Update knowledge and understand clearly of all products and services features especially Merchant KHQR services.
  • Assist to maintain the coordination with the sales guidelines and standards across departments.
  • Studying all needs/requirements then find the solution to fit it on time and satisfy.
  • Seek problems or issues on our service providing and report to the manager after getting feedback.
  • Update the daily sales and achievement report, daily client complaints/feedback.
  • Perform other tasks upon the request from management.

Key Selection Criteria and Qualification:​

  • BBA in Finance and Banking or related field.
  • Minimum 3 years sales experience in banking or financial institution.
  • History of strong achievement of sales performance of Merchant KHQR.
  • History of strong achievement of sales performance.
  • Enthusiastic and committed approach with a track record of building strong, trusted base relationship with colleagues at all levels.
  • Ability to perform training to staff within the branch network system.
  • Good communication and strong understanding of customer behavior.
  • Professional computer skills (Word, Excel, Access) and willing to learn new software.
  • High personal integrity, morality and prudence and maintain confidentiality with sensitive customer and internal information.
  • Willingness frequently to travel to the wide branch network offices.

Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: or Scan QR code to Apply.

Note: For more information, please contact via phone: 023 962 062 / 010 739 690. Only shortlisted candidates will be contacted via phone for writing test or interview.